FAQ's

General

Delivery.gi is a shopping and delivery service that helps you buy items from online stores and
have them delivered to Gibraltar hassle-free.

Simply send us the details of what you want to purchase (via a reference number or a link). We
will provide a quote, place the order, handle customs clearance, and deliver it to your doorstep.

No, you don?t need an account. You can place an order via WhatsApp.

Ordering & Shopping

Currently, we only accept orders from Spanish eCommerce sites. Watch this space we?ll be
opening up to UK sites soon!

Send us a link or a reference number for the product you want via WhatsApp, and we will handle
the purchase and delivery process for you.

Yes, you can request multiple items, and we will consolidate them into one delivery where
possible.

We will notify you immediately and offer alternatives or a refund if payment has already been made.

Pricing & Payments

We charge a 20% service fee, which covers ordering, collection, transport, customs clearance, and final delivery.
We accept bank transfers, credit/debit cards, and cash.
Payment is required before we process your order.

Delivery & Shipping

Delivery times depend on the retailer. On average, Spanish orders take 3-7 days.

Yes, we will provide updates on your order status via WhatsApp

We can arrange express delivery at an additional cost, please ask for a quote.

We will inform you of any delays and work with the supplier to resolve the issue.

Customs & Duties

No, we cover this for you as part of the Service Fee

Returns & Cancellations

Orders can be cancelled only if they have not yet been placed with the retailer.

Contact us immediately, and we will coordinate with the retailer for a return or exchange.

Returns depend on the retailer’s policy. We can assist in returning the item for an additional fee.

Contact & Support

You can reach us via WhatsApp.

We do not have fixed opening or closing hours, just drop us a message on WhatsApp, and we’ll
get back to you as soon as possible.

You can request your order history via WhatsApp.

Contact us

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